INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following information about you:
You may give us information about you by filling in forms on our site or by corresponding or communicating with us by telephone, or email. This includes information you provide when you: use our site; subscribe to receive newsletters and marketing (via email) about To Dye For (including details about our products, activities and events, details of discounts, voucher codes and offers and campaigns, competitions and other opportunities from us); search for products on our site; place an order for products on our site or submit reviews of our products or services on our site; enter a competition, promotion or survey; and/or when you contact us to report a problem with our site. The information you give us may include your title, first and last names, address, country of residence, e-mail address and contact telephone number, date of birth, an address or addresses where you ask us to deliver products you order from us, personal messages you wish to send to recipients of products that you have ordered from us via our site, reviews you submit to our site in relation to products you have purchased from us and/or details relating to why you are corresponding/contacting us. Depending on whether or not you decide to purchase products from us, you may also give us financial and credit card information.
With regard to each of your visits to our site we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type (e.g. Safari, Chrome or Internet Explorer) and version, time zone setting, browser plug-in types and versions, operating system and platform and information about the type of device you are using to visit our site (e.g. mobile device, desktop/laptop pc or tablet);
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products, pages and items you viewed, searched for or purchased; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number
We work closely with third parties (including, for example, postal service providers, business partners, technical and payment services providers, advertising networks, analytics providers and search information providers) to ensure that our site and the information and/or services we provide to you work effectively and we may receive information about you from them. This will include information that we receive from:
INFORMATION THIRD PARTIES MAY COLLECT FROM YOU
Paying for products purchased via our site. If you use our site to purchase products from us via the online shop on our site, payment for those products is made via either your PayPal account or by credit/debit card transaction processed via PayPal. PayPal is a secure online payment gateway operated by PayPal (Europe) S.a.r.l. et Cie, S.C.A. Click here to read more about PayPal’s use and processing of your data: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.
Subscribing to email newsletters and email marketing. If you choose to sign up to our newsletter to keep you up to date on To Dye For news, or permit selected third parties to keep you up to date (see “Who we share your information with” below), via email with the latest news and information about To Dye For, including the products and services that we offer and events we are running, details of product discounts and other products available from our online store that may be of interest to you, details of voucher codes and offers, campaigns, competitions, surveys and other opportunities, then MailChimp will gather information to measure and understand and to permit us to measure and understand the effectiveness of the email communications sent to you.
HOW WE USE YOUR INFORMATION
We use information we collect from you in the following ways:
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We may share your information with selected third parties:
Our third party delivery/courier service providers from time to time (currently we use Royal Mail and Parcel Force). When you submit an order for products via our site, we will share with the third party delivery/courier service provider your name; the delivery address specified by your when you ordered products from us; the type of delivery you chose when you ordered products from us (e.g. express delivery); and any specific delivery instructions you gave to us when you ordered products from us. This is so that the delivery/courier service provider can deliver your order for products to the delivery address you specified when you submitted your order to us;
MailChimp, our database aggregator. Where (and only where) you have expressly indicated (e.g. by ticking and signing up via a newsletter subscribe link) that you wish to be sent email newsletters, email marketing materials and other information via email, we will share with MailChimp your [email address, first name, last name, telephone number and home address] to create a database of individuals who have subscribed for these services. We will use this database as we have described above (see “How we use your information”);
Purchasing products from us via our site. If you use our site to purchase products from us via the online shop on our site:
we use Royal Mail and Parcel Force to fulfil delivery of your order (see above “information we receive from other sources”). Depending on which delivery method you choose when you order products from us, we will provide Royal Mail or Parcel Force with information about you (i.e. your name; the delivery address specified by your when you ordered products from us; the type of delivery you chose when you ordered products from us (e.g. express delivery); and any specific delivery instructions you gave to us when you ordered products from us) in order to deliver your order;
We may also disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
If To Dy For or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers and website users will be one of the transferred assets;
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation;
If any third party claims that any content posted or uploaded by you to our site constitutes a violation of their legal rights, including (but not limited to) their intellectual property rights or of their right to privacy, we may disclose your identity to that third party and/or to professional advisors instructed by them in relation to those claims; and/or
In order to enforce or apply our Terms and Conditions of Sale or to protect the rights, property, or safety of To Dye For, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL INFORMATION
Where To Dye For is using your personal information based on your express consent to this, you have the right to withdraw your consent at any time. To withdraw your consent please contact us at firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Please visit the Information Commissioners Office for further information about the GDPR.